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One in a million

May 29, 2020

May was a significant month in the Docly history. We passed our 1 million patient consultations milestone via our message-based technology platform. But at Docly, and our sister company Min Doktor in Sweden, our emphasis is very much on quality and patient safety rather than volume: our patients are more than just a number to us.

The Docly platform was the first in Sweden when it began in 2013 and it paved the way for digital primary care in the Scandinavian country. Today around 8% of primary care visits are carried out digitally in Sweden, a much higher figure than in the UK currently.

With over 700,000 adults and over 100,000 children registered on the platform across the UK and Sweden, it deals with nearly 2,500 cases in a day and over 13,000 in a week, achieving a greater level of efficiency from our asynchronous model (our doctors can handle multiple cases at the same time with our message-based system), more so than video or telephone.

We treat a range of conditions through the platform as well as arrange vaccinations, tests, referrals, prescription renewals and sick notes. These include rash, tonsillitis, urinary tract infection, asthma and many more. On average over 30% of users submit one or more cases within a three-month period.

Since the beginning of the year, our busiest months have been March and April with over 50,000 cases coming through the platform. No doubt due to greater levels of primary care consultations shifting from face to face to virtual appointments to ensure the safety of both staff and patients. We’ve seen over 6,000 cough cases in 2020, reaching a peak in early March when COVID-19 really took effect, since declining to more regular levels.

In both countries more women use the platform to access digital healthcare than men and in the UK the average user age is 43 years. We’ve experienced all age groups increasing in digital care in recent times, even the elderly, not only for COVID-related consultations but also for all the usual conditions.

One in five cases on the Docly platform are peer reviewed by other clinicians, which means that for over 50,000 cases a second clinician has conducted a detailed review to ensure quality of care delivered, alignment to local guidelines and patient safety, something that we at both Min Doktor and Docly pride ourselves on. These reviews ensure that we learn from our clinicians and our patients’ experiences so we can improve and take even better care of our patients in the future.

To each one of our patients, thank you for being part of the Docly family. You are truly a very important one in (now over) a million to us.

Please call 111 for urgent medical problems, or 999 for emergencies.

© 2020 Docly is part of Docly Healthcare AB